Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, you may request a return within 14 days of receiving your item.

To be eligible, items must be unused, in their original condition, with all tags and packaging intact. Proof of purchase is also required.

To start a return, simply contact us at info@kobelondon.com.
If your return is approved, we will provide you with the return instructions.

For any questions regarding returns, feel free to reach out to us anytime.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Items Excluded from Return

While we aim to accommodate returns wherever possible, certain exclusions apply.

(Custom Made Products, Products on Sale or purchased with discount code)
If you are unsure whether your item is eligible, please don’t hesitate to contact us before ordering.

Exchanges

If you’d like a different item, the quickest solution is to return the original (if eligible) and place a new order separately once the return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed back to your original payment method within 10 business days.

Please note: depending on your bank or payment provider, it may take additional time for the refund to appear.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@kobelondon.com.